FAQ

Common questions about MySiteGuard

If you’ve got more questions and we’ll do our best to answer them!

  • What is Hack Removal?

    Hack removal is a term used to describe the process of fixing or purging a site of a hack once it has occurred. Hackers are smart, they do their best to make applying a fix as hard as possible, and this is why you need MySiteGuard to do this for you, to make sure it is done right.

  • What is Website Cleanse?

    A website cleanse is a step up from a hack removal. In this case, the hack was so severe there is little left of the original site to save. So, a process of rebuilding the site needs to take place. Cleansing the host of all malicious software, and setting up the site again, in a more secure fashion.

  • What is Hack Prevention?

    This is a proactive set of working methodologies, which combine to make it as hard as possible for a hacker to successfully breach a website. It can include both site monitoring aspects, and actual implementation of new security protocols when deemed necessary.

  • What is Hack Intelligence?

    The hacker community is very agile, constantly finding new ways to breach current security measures. Hack intelligence is the process of keeping abreast of current trends and emerging hacking technology, and making sure the sites we protect are guarded against them.

  • What payment methods do we accept?

    We accept payment by debit/credit card, or direct bank transfer. We can also accept payment via PayPal.

  • What platforms do we support?

    We can cover almost every popular web platform out there. This includes popular mainstream CMS such as WordPress, Joomla, and Drupal. We also protect e-commerce platforms such as Magento and WooCommerce. We can also protect custom built sites.

  • What are expected turnaround times & SLA’s?

    This will depend upon the severity of the attack, and how deep the intrusion has been. We will always attempt to respond to a new threat within 32 hours. Time to resolution will differ case by case.